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Evidence Guide: MSS408007 - Develop problem solving capability of an organisation

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Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

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MSS408007 - Develop problem solving capability of an organisation

What evidence can you provide to prove your understanding of each of the following citeria?

Develop an appropriate organisational framework

  1. Determine or review available problem finding strategies in the organisation.
  2. Analyse the current selection and application of problem solving tools and gauge effectiveness.
  3. Determine preferred problem solving strategies for the organisation.
  4. Determine or review the desired outcomes from use of selected problem solving strategies.
  5. Review organisational structure to facilitate improvement in problem solving.
  6. Develop a training strategy to improve problem solving ability.
  7. Develop reporting framework and guidelines.
  8. Develop corrective action identification and tracking systems.
  9. Obtain support from relevant process/system owners for proposed changes.
Determine or review available problem finding strategies in the organisation.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Analyse the current selection and application of problem solving tools and gauge effectiveness.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine preferred problem solving strategies for the organisation.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine or review the desired outcomes from use of selected problem solving strategies.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review organisational structure to facilitate improvement in problem solving.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop a training strategy to improve problem solving ability.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop reporting framework and guidelines.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop corrective action identification and tracking systems.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Obtain support from relevant process/system owners for proposed changes.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Improve problem solving ability

  1. Implement training strategy.
  2. Ensure problem solving occurs using groups or teams.
  3. Provide resources to ensure problem solving occurs.
  4. Confirm with teams and groups that training and resources deliver capability to solve complex problems.
  5. Monitor problem solving to determine if improvement in developing problem solving solutions is achieved.
  6. Provide resources to ensure solutions are implemented.
  7. Ensure reporting and corrective action tracking occurs.
Implement training strategy.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure problem solving occurs using groups or teams.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide resources to ensure problem solving occurs.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Confirm with teams and groups that training and resources deliver capability to solve complex problems.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor problem solving to determine if improvement in developing problem solving solutions is achieved.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide resources to ensure solutions are implemented.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure reporting and corrective action tracking occurs.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review problem solving effectiveness

  1. Review corrective action tracking.
  2. Determine benefit/cost from solutions.
  3. Analyse interactions of multiple problems with each other and the organisation.
  4. Review problem solving strategy.
  5. Make improvements to problem solving strategy and approach.
Review corrective action tracking.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine benefit/cost from solutions.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Analyse interactions of multiple problems with each other and the organisation.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review problem solving strategy.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Make improvements to problem solving strategy and approach.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Develop an appropriate organisational framework

1.1

Determine or review available problem finding strategies in the organisation.

1.2

Analyse the current selection and application of problem solving tools and gauge effectiveness.

1.3

Determine preferred problem solving strategies for the organisation.

1.4

Determine or review the desired outcomes from use of selected problem solving strategies.

1.5

Review organisational structure to facilitate improvement in problem solving.

1.6

Develop a training strategy to improve problem solving ability.

1.7

Develop reporting framework and guidelines.

1.8

Develop corrective action identification and tracking systems.

1.9

Obtain support from relevant process/system owners for proposed changes.

2

Improve problem solving ability

2.1

Implement training strategy.

2.2

Ensure problem solving occurs using groups or teams.

2.3

Provide resources to ensure problem solving occurs.

2.4

Confirm with teams and groups that training and resources deliver capability to solve complex problems.

2.5

Monitor problem solving to determine if improvement in developing problem solving solutions is achieved.

2.6

Provide resources to ensure solutions are implemented.

2.7

Ensure reporting and corrective action tracking occurs.

3

Review problem solving effectiveness

3.1

Review corrective action tracking.

3.2

Determine benefit/cost from solutions.

3.3

Analyse interactions of multiple problems with each other and the organisation.

3.4

Review problem solving strategy.

3.5

Make improvements to problem solving strategy and approach.

Required Skills and Knowledge

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Develop an appropriate organisational framework

1.1

Determine or review available problem finding strategies in the organisation.

1.2

Analyse the current selection and application of problem solving tools and gauge effectiveness.

1.3

Determine preferred problem solving strategies for the organisation.

1.4

Determine or review the desired outcomes from use of selected problem solving strategies.

1.5

Review organisational structure to facilitate improvement in problem solving.

1.6

Develop a training strategy to improve problem solving ability.

1.7

Develop reporting framework and guidelines.

1.8

Develop corrective action identification and tracking systems.

1.9

Obtain support from relevant process/system owners for proposed changes.

2

Improve problem solving ability

2.1

Implement training strategy.

2.2

Ensure problem solving occurs using groups or teams.

2.3

Provide resources to ensure problem solving occurs.

2.4

Confirm with teams and groups that training and resources deliver capability to solve complex problems.

2.5

Monitor problem solving to determine if improvement in developing problem solving solutions is achieved.

2.6

Provide resources to ensure solutions are implemented.

2.7

Ensure reporting and corrective action tracking occurs.

3

Review problem solving effectiveness

3.1

Review corrective action tracking.

3.2

Determine benefit/cost from solutions.

3.3

Analyse interactions of multiple problems with each other and the organisation.

3.4

Review problem solving strategy.

3.5

Make improvements to problem solving strategy and approach.

Evidence required to demonstrate competence in this unit must be relevant to and satisfy the requirements of the elements and performance criteria and include the ability, across an organisation or department/section, to:

analyse and improve problem finding capabilities of the organisation

improve the problem solving capability of the organisation

set key performance indicators (KPIs) for organisation problem solving

ongoing review of systems and processes relevant to problem solving

increase problem solving capability through identification of appropriate strategies.

Must provide evidence that demonstrates sufficient knowledge to interact with relevant personnel and be able to develop problem solving capabilities, including knowledge of:

competitive systems and practices principles

competitive systems and practices at both a strategic and tools level

problem solving methodologies

organisation strategy and vision

value stream and value as defined by the organisation’s customers

corrective action tracking methods.

Range Statement

This field allows for different work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included.

Competitive systems and practices include one or more of:

lean operations

agile operations

preventative and predictive maintenance approaches

statistical process control systems, including six sigma and three sigma

Just in Time (JIT), kanban and other pull-related operations control systems

supply, value, and demand chain monitoring and analysis

5S

continuous improvement (kaizen)

breakthrough improvement (kaizen blitz)

cause/effect diagrams

overall equipment effectiveness (OEE)

takt time

process mapping

problem solving

run charts

standard procedures

current reality tree.

Organisational structure review includes one or more of:

operational and support functions and departments

links with value stream members

super-users and facilitators

roles and responsibilities with regard to problem solving

plans to broaden the users of problem solving approach

plans to improve the problem solving performance of personnel.

Problem finding strategies are used to identify one or more of:

problems before they become obvious or cause significant non-conformance or risk

situations not initially considered a problem but which may be hindering greater performance

strategies for finding opportunities for improvement.

Complex problem includes one or more of:

requires going into the value stream for data/information

is wider than just applying to a single job

applies to less common solutions or problems

requires a higher level of knowledge and skill

requires significant specialist knowledge

requires significant specialist skill

requires more theory/understanding of technology or process

data is not easily available and may need particular strategies to obtain

requires overcoming resistance from people including employees, customers or suppliers

requires extracting data not regularly reported from SCADA or similar systems

the problem and/or proposed solutions require reporting or authorisations from a Board or external authorities, such as licensing or regulatory bodies.

Effective solutions will include one or more of:

prevent recurrence

be within the control/ability of the organisation to implement

meet organisation goals and objectives.

Required resources include one or more of:

plant

data processing equipment

measuring and diagnostic equipment

materials (e.g. raw materials, components, work in progress, other consumables, paper and forms in electronic or hard format)

energy (e.g. heating, cooling, fuel and power)

appropriately skilled people as employees and in the value stream

finances

feedback/visual operations resources

measuring equipment.